Return Policy

Please note: We do not offer free returns, return shipping costs apply.

Can I return my order?

Yes, returns are possible.

If you are not satisfied with the items you’ve ordered, you have 30 days from the date of receipt to return them.

To return your order, the following conditions must be met:

  • The order must still contain all components and packaging as originally received.
  • The product must show normal wear and tear; damage due to improper handling is not eligible for return.
  • Hygiene-sensitive products must be properly cleaned before initiating the return.
  • If the product is found defective upon receipt, it must be reported immediately.
  • We reserve the right to charge the customer for return shipping costs.
  • Returns will be processed within 7 working days. If the return meets all conditions, you will receive confirmation within this period.

We reserve the right to reject returns if we believe the items have been used or damaged through no fault of our own.

How do I return my order?

If your order meets the conditions listed above, please follow these steps to begin the return process:

  1. Send an email to: info@lamerie-capetown.com
  2. Include the following information in your email:
    • Order number
    • Reason for returning
    • A photo of the product if it’s damaged
    • Your full name
    • Your shipping address

Once we receive your email, we’ll provide you with the return address.

Important: Do not return the item to the original sender. We will provide you with the correct return address upon receiving your request. The customer is responsible for return shipping costs.

CANCELLATION POLICY

Right of Cancellation

You have the right to cancel your order within 14 days from the day you or a third party (not the carrier) receives the goods.

As we use an automated system, orders are processed immediately after being placed. Therefore, once shipped, we cannot halt the delivery process, and cancellations are not possible once the goods are on their way. To exercise your right of withdrawal, you must inform us (Lamerie) by clearly stating your decision to cancel via email. Your cancellation will be completed once we have received the goods. The return shipping cost will be at the buyer’s expense.

Regarding Shipments in Transit

Since our products are shipped from Asia, delivery times may be longer and beyond our control. If your order is already in transit, cancellation is not possible. Please wait until you receive the goods and then initiate a return. You can inform us of your intent to cancel ahead of time. To speed up the return process, kindly send us a shipping confirmation.

Consequences of Withdrawal

If you cancel your order, we will refund all payments made, except for the delivery costs (unless you chose a delivery method other than the cheapest standard option we offer). This refund will be processed without delay and no later than 14 days after we receive the returned goods and the cancellation notification. We will issue the refund using the same payment method you used for the original transaction, unless otherwise agreed with you. No additional charges will be applied for this refund.

All returns must be sent to our central warehouse in Asia at the customer’s expense.